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Exam 220-1101 topic 1 question 331 discussion

Actual exam question from CompTIA's 220-1101
Question #: 331
Topic #: 1
[All 220-1101 Questions]

A user is experiencing an issue when trying to use a camera on a corporate mobile device to take pictures. The camera on the device is working. However, when the user tries to access the pictures via a USB cable connected to a PC, the user is unable to copy the pictures to the PC. Which is the following BEST describes the likely cause of the issue?

  • A. Settings are preventing the transfer of data from the device's camera.
  • B. A technician needs to change the camera settings on the device.
  • C. The device has corrupted picture files due to an update.
  • D. The device needs to have the OS reinstalled.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by [deleted] at Nov. 24, 2023, 2:54 a.m.

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JonHin
1 month, 3 weeks ago
A is the best answer Most modern mobile devices have security settings that control USB data transfer. By default, when connecting a mobile device to a PC via USB, it may only charge unless the user manually enables file transfer mode (MTP - Media Transfer Protocol). The user should: Unlock the device after connecting it to the PC. Check the USB connection settings (e.g., selecting "File Transfer" instead of "Charge Only"). Ensure the company’s security policies do not restrict USB data transfers.
upvoted 1 times
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vduffy75
2 months ago
Selected Answer: A
I think answer is A. Since User is on a corporate phone, it is likely company has MDM policies and settings in place, not allowing the transfer of any files to computer.
upvoted 1 times
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igorclapa
1 year, 2 months ago
Selected Answer: A
A - some kind of IT policy is preventing transfer of data
upvoted 2 times
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[Removed]
1 year, 5 months ago
A would be correct
upvoted 3 times
Arrmanas
6 months, 3 weeks ago
An explanation of Answer A; would be much appreciated.
upvoted 1 times
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