A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST?
A.
The internal antennas are connected.
B.
The device has the latest OS updates.
C.
The wireless device drivers are the latest version.
This could indicate that the technician accidentally disconnected or damaged the internal antennas during the screen replacement process, and that the laptop is not receiving enough wireless signals from the wireless access point. Therefore, the first thing that the technician should verify is that the internal antennas are properly connected and positioned inside or around the laptop screen.
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Raffaelloo
5 months, 2 weeks ago