A technician received a help desk ticket from a user who is unable to browse the internet. Which of the following troubleshooting steps should the technician perform first?
The first step in troubleshooting any issue is to D. Identify the problem.
The technician should start by gathering information from the user about the specific symptoms of the issue, such as error messages, slow performance, or complete lack of connectivity. This will help the technician narrow down the potential causes.
Once the problem is identified, the technician can move on to the next steps, such as establishing a plan of action, testing the theory, and documenting the findings.
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