A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?
D. VNC (Virtual Network Computing)
Why:
VNC allows for graphical remote access where both the technician and the customer can see and control the session at the same time—perfect for collaborative troubleshooting.
It aligns with CompTIA-style questions, where VNC is treated similarly to MSRA (Microsoft Remote Assistance), which also allows shared control.
Secure sessions can be configured with VNC using encryption or tunneling (like over SSH or VPN).
Why not the others?
A. FTP – Only transfers files; no desktop control.
B. RDP – Gives full control to the remote user, disconnecting the local user in most default configurations.
C. SSH – Secure but limited to command-line access, not graphical control.
the answer is D
VNC (Virtual Network Computing) is a graphical desktop-sharing system that uses the Remote Frame Buffer (RFB) protocol to remotely control another computer. It provides a secure session that allows the technician the same control as the customer, making it ideal for help desk scenarios where visual guidance and interaction are required. VNC allows the technician to see the customer's desktop and take actions as if they were physically present at the machine.
What does 'remote desktop' mean? Remote desktop is the ability to connect with and use a faraway desktop computer from a separate computer. Remote desktop users can access their desktop, open and edit files, and use applications as if they were actually sitting at their desktop computer.
VNC only allows the tech to see what the user is seeing and manipulate what is actually seen. RDP gives the tech full control as if he were sitting at the users terminal. The answer is RDP.
No.. VNC only allows the tech to see what the user is seeing and manipulate what is actually seen. RDP gives the tech full control as if he were sitting at the users terminal. The answer is RDP.
upvoted 3 times
...
...
This section is not available anymore. Please use the main Exam Page.220-1102 Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
GClark
Highly Voted 1Â year, 3Â months ago0a92dd2
Most Recent 1Â month, 2Â weeks agomr_reyes
11Â months, 1Â week agoUncleSmurf
1Â year agofemzy
1Â year, 2Â months agob7cd4aa
1Â year, 4Â months ago6809276
1Â year, 4Â months agoLance711
1Â year, 4Â months agoduprst
1Â year, 5Â months agoLance711
1Â year, 4Â months ago