A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?
the answer is D
VNC (Virtual Network Computing) is a graphical desktop-sharing system that uses the Remote Frame Buffer (RFB) protocol to remotely control another computer. It provides a secure session that allows the technician the same control as the customer, making it ideal for help desk scenarios where visual guidance and interaction are required. VNC allows the technician to see the customer's desktop and take actions as if they were physically present at the machine.
What does 'remote desktop' mean? Remote desktop is the ability to connect with and use a faraway desktop computer from a separate computer. Remote desktop users can access their desktop, open and edit files, and use applications as if they were actually sitting at their desktop computer.
VNC only allows the tech to see what the user is seeing and manipulate what is actually seen. RDP gives the tech full control as if he were sitting at the users terminal. The answer is RDP.
No.. VNC only allows the tech to see what the user is seeing and manipulate what is actually seen. RDP gives the tech full control as if he were sitting at the users terminal. The answer is RDP.
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