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Exam 220-1101 topic 1 question 401 discussion

Actual exam question from CompTIA's 220-1101
Question #: 401
Topic #: 1
[All 220-1101 Questions]

An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?

  • A. Document the results.
  • B. Analyze the error logs.
  • C. Check the physical connections.
  • D. Upgrade the server firmware.
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Suggested Answer: B 🗳️

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SleepyKoala64
11 months, 2 weeks ago
Selected Answer: B
b is the only one that makes sense
upvoted 4 times
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[Removed]
1 year, 1 month ago
The administrator has logged in - meaning the physical connections are fine - the server is not unplugged.
upvoted 3 times
Alex_08
1 year ago
I was thinking the same thing but then I read the question again noticed the keyword "Network outage". Could be a loose ethernet or fiber connection. I think c should be the first step then logs.
upvoted 1 times
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edwinv
1 year, 6 months ago
Selected Answer: B
If the administrator has already logged in to the server to troubleshoot the outage, analyzing the error logs (Option B) becomes a logical next step. In the context where the administrator is actively troubleshooting and has access to the server, checking error logs can provide valuable information about potential issues or error messages that could help identify the cause of the outage. So, in this specific scenario where the administrator is already logged in, analyzing the error logs (Option B) could indeed be the first step after ensuring there are no immediate physical connection issues. The sequence might look like this: Check physical connections. Analyze error logs.
upvoted 4 times
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Alzahrani
1 year, 6 months ago
The first step of troubleshooting network connectivity issue is to go from layer 1 which is the physical link per OSI model.
upvoted 1 times
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treynine
1 year, 7 months ago
i think the correct answer is B. The admin has logged in to the server to troubleshoot the outage suggesting hes not physically on the premises and therefore unable to check the physical connections.
upvoted 1 times
RyeBread
1 year, 7 months ago
That doesn't necessarily mean he is not on premises. He could have logged in locally. But I do agree with answer B, analyze the error logs. It is part of step one of the troubleshooting process, identify the problem.
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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