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Exam 220-1102 topic 1 question 432 discussion

Actual exam question from CompTIA's 220-1102
Question #: 432
Topic #: 1
[All 220-1102 Questions]

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

  • A. Ask the user for the model number of the hardware.
  • B. Offer a temporary replacement device to the user.
  • C. Submit the issue to the manufacturer.
  • D. Remotely install updates to the device driver.
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Suggested Answer: A 🗳️
by edwinv at Jan. 9, 2024, 4:32 a.m.

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edwinv
11 months, 1 week ago
Selected Answer: A
A. Ask the user for the model number of the hardware. When responding to a user reporting a hardware issue, the help desk technician should first ask the user for the model number of the hardware. Explanation: Ask the user for the model number of the hardware (Option A): Knowing the model number is essential for identifying the specific hardware involved. It helps the technician gather relevant information about the device, allowing for more accurate troubleshooting and support.
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