ExamTopics Logo
Mail Us[email protected]
Menu
Comptia Discussions
exam questions

Exam 220-1101 All Questions

View all questions & answers for the 220-1101 exam
Go to Exam

Exam 220-1101 topic 1 question 461 discussion

Actual exam question from CompTIA's 220-1101
Question #: 461
Topic #: 1
[All 220-1101 Questions]

A user’s laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

  • A. Perform a RAM upgrade.
  • B. Replace the laptop's hard drive.
  • C. Bench test the laptop.
  • D. Run a firmware update.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by SamsonHen323 at Jan. 23, 2024, 11:42 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
edwinv
Highly Voted 1 year, 5 months ago
Selected Answer: C
Given that the user has already taken some basic steps to address the laptop's slowness, the next appropriate step for the technician would be: C. Bench test the laptop. Explanation: Bench testing involves running diagnostics and performance tests on the laptop to identify potential hardware or software issues that may be contributing to the slow performance.
upvoted 6 times
...
JonHin
Most Recent 4 months ago
I think D is correct answer Firmware is a type of software that controls the hardware components of a device, such as the motherboard, hard drive, or keyboard. Firmware updates can improve the performance, stability, and compatibility of the device, as well as fix bugs and security issues. Running a firmware update can help to resolve the issue of a slow laptop, especially if the firmware is outdated or corrupted.
upvoted 1 times
Ava1
1 week, 5 days ago
The Laptop was running fine a few days ago, the availibilty of a new firmware won't change that, so there's another problem we dont know about yet > Benchtest
upvoted 1 times
...
...
dickchappy
9 months, 2 weeks ago
Selected Answer: C
You still do not know what is causing the issue. Running a bench test could help narrow it down before resorting to hardware replacements right away.
upvoted 2 times
...
6e49f75
1 year, 5 months ago
Selected Answer: C
I asked ChatGTP this question and it said to Bench test the laptop. C
upvoted 2 times
...
SamsonHen323
1 year, 5 months ago
Selected Answer: A
Upgrading RAM might speed up the computer, any challengers?
upvoted 1 times
Ava1
1 week, 5 days ago
It might, BUT: the laptop was running fine before, the problem started only a few days ago. So its NOT the RAM.
upvoted 1 times
...
igorclapa
1 year, 3 months ago
But you don't know if RAM is causing slowness.
upvoted 2 times
...
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel