Exam 220-1101 topic 1 question 345 discussion

Actual exam question from CompTIA's 220-1101

Question #: 345
Topic #: 1

A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server. Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue?

A. Enable 32-bit drivers on the Print Server.
B. Enable Print Spooler and restart the computer.
C. Run Windows Update on the users' computers.
D. Update the computers to a 64-bit driver.

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Suggested Answer: A 🗳️

by edwinv at Jan. 25, 2024, 3:16 a.m.

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edwinv

Highly Voted 1 year ago

Selected Answer: A

To resolve the issue where users with legacy OS are unable to print to a new printer shared over the network via a 64-bit Windows Print Server, the technician should: A. Enable 32-bit drivers on the Print Server. Explanation: Legacy operating systems, especially 32-bit versions, may not be compatible with 64-bit printer drivers. Enabling 32-bit drivers on the Print Server allows these users to download and install the appropriate drivers for their legacy systems.

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