Exam 220-1101 topic 1 question 415 discussion

Actual exam question from CompTIA's 220-1101

Question #: 415
Topic #: 1

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)

A. Checked S.M.A.R.T. information
B. Made sure the replacement drive was compatible
C. Ran CHKDSK
D. Reseated the HDD connector
E. Increased the page file size
F. Updated the firmware

Show Suggested Answer

Suggested Answer: AC 🗳️

by edwinv at Jan. 25, 2024, 10:02 p.m.

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Donny_575

1 month, 1 week ago

Selected Answer: AD

A, D Running chkdsk on a drive that is mechanically failing can cause more damage

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dvdlau

9 months, 3 weeks ago

Selected Answer: AC

The two most likely actions the technician took during troubleshooting are: A. Checked S.M.A.R.T. information and C. Ran CHKDSK. Explanation: Checked S.M.A.R.T. information: S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) provides data about the health of the hard drive. Checking this information can help diagnose potential mechanical failures and predict drive failures. Ran CHKDSK: Running CHKDSK (Check Disk) is a common step to identify and repair file system errors and bad sectors on the drive. This tool can help recover readable files from a corrupted drive.

upvoted 1 times

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Nik420

1 year, 2 months ago

given that the files were still readable and now the user does not have access to them, I believe option C and D were taken by him. If not done correctly, reseating the HDD connector could lead to data loss or corruption due to intermittent connection issues.

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edwinv

1 year, 5 months ago

Selected Answer: AC

The actions taken by the technician during troubleshooting, given the symptoms described (files disappeared, corrupt drive due to possible mechanical failure but files still readable), are: A. Checked S.M.A.R.T. information S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) provides information about the health and status of a hard drive. Checking S.M.A.R.T. information can help identify potential issues with the drive. C. Ran CHKDSK CHKDSK (Check Disk) is a Windows utility that scans and fixes issues with the file system and logical structure of a disk. Running CHKDSK can address file system-related problems. Explanation: Checking S.M.A.R.T. information (Option A) is a good step to assess the overall health and potential issues with the hard drive. Running CHKDSK (Option C) is relevant when dealing with file system issues and logical errors on the disk.

upvoted 4 times

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