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Exam 220-1102 topic 1 question 410 discussion

Actual exam question from CompTIA's 220-1102
Question #: 410
Topic #: 1
[All 220-1102 Questions]

QUESTION NO: 410 -

A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

  • A. VNC
  • B. SSH
  • C. VPN
  • D. RMM
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Lance711 at Feb. 6, 2024, 12:14 p.m.

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Maghribiya
Highly Voted 10 months, 1 week ago
This VNC, RDP, and RMM is getting confusing!
upvoted 21 times
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BKnows007
Most Recent 2 months ago
Selected Answer: D
How is the answer VNC and not RMM?
upvoted 1 times
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Isuckatexams
2 months, 1 week ago
Selected Answer: D
RMM (Remote Monitoring and Management) allows IT support to remotely access and troubleshoot a user system, including viewing their screen and diagnosing issues. This is the best option for helping the user with their email issue.
upvoted 1 times
BKnows007
2 months ago
How does this differ from using VNC? These questions are so arbitrary.
upvoted 1 times
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uzalbh
3 months, 2 weeks ago
Selected Answer: D
RMM (Remote Monitoring and Management) allows IT support to remotely access and troubleshoot a user system, including viewing their screen and diagnosing issues. This is the best option for helping the user with their email issue.
upvoted 2 times
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Lance711
1 year, 3 months ago
Selected Answer: A
VNC stands for Virtual Network Computing. It is a cross-platform screen sharing system that was created to remotely control another computer. This means that a computer's screen, keyboard, and mouse can be used from a distance by a remote user from a secondary device as though they were sitting right in front of it.
upvoted 4 times
Zaidan
4 months, 2 weeks ago
RMM also do the same VNC job!!
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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