Exam N10-008 topic 1 question 680 discussion

B. Determine if anything has changed. Based on the network troubleshooting methodology, after initial reports of performance issues, the next step a network administrator should perform is to determine if anything has changed on the network or within the system that could be causing the reported issues. Identifying recent changes can help narrow down the list of potential causes, such as configuration adjustments, software updates, or newly introduced hardware, which might be impacting the performance of the fileshare server. Understanding what has changed is a critical step before moving on to establishing theories of probable caus

Determine if anything has changed = identify the problem

Determine if anything has changed

Determining if anything has changed is an essential step in troubleshooting because changes in the network environment, configuration settings, or system updates can often lead to performance issues or connectivity problems. By identifying any recent changes, the administrator can narrow down potential causes and focus troubleshooting efforts more effectively. This step involves asking questions and gathering information from users or other team members to understand if any modifications or updates have been made to the network infrastructure, server configuration, or client devices that could be contributing to the performance issues. Once the administrator determines if anything has changed, they can proceed with establishing a theory of probable cause and implementing a fix or workaround to address the performance issues if necessary. Therefore, B. Determine if anything has changed is the correct next step in the network troubleshooting methodology in this scenario.

Determine if anything has changed is part of Step 1 which is where you would start when you first receive a report of a symptom such as slowness.