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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 437 discussion

Actual exam question from CompTIA's 220-1102
Question #: 437
Topic #: 1
[All 220-1102 Questions]

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer. Which of the following security measures should the user take to ensure security and privacy?

  • A. Only accept calls from known people.
  • B. Disregard any suspicious emails.
  • C. Update the antivirus software.
  • D. Enable two-factor authentication.
  • E. Install a malware scanner.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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igorclapa
Highly Voted 7 months, 4 weeks ago
Selected Answer: A
A. If you're receiving a call from IT claiming that they're a support person, you should definitely verify their identity, especially if they want to remote into your computer lol. Also, even if you hypothetically enabled 2FA, what good is that if you actually believe the person on the other end of the phone is legitimate? Long story short: trust, but always verify before giving anyone access to your devices
upvoted 5 times
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df2aab9
Most Recent 7 months, 2 weeks ago
Selected Answer: D
It's D
upvoted 1 times
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jmcd2
8 months ago
Selected Answer: A
forgot to vote
upvoted 2 times
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jmcd2
8 months ago
I think it should be A they dont know who the call is coming from. Sure Enabling two factor authentication is a best way to protect an account but this question isnt talking about an account it is talking about the phone call of SOMEONE CLAIMING to be a tech support agent. They dont know them. The answer is correct A.
upvoted 2 times
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yutface
8 months, 1 week ago
Selected Answer: D
This is nonsense. If this caller was a scammer - what info could they get by the user logging in? They haven't remoted in and can't see the screen. D is the only one that is close I guess.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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