A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?
A.
Perform a safe mode boot.
B.
Run the System Restore wizard.
C.
Start the computer in the last known-good configuration.
How can you run safe mode, when you cannot even start up the computer. Answer should be B. Run the system restore to access system restore tools for recovery options
The question asks which step should the technician take next and thats try to boot into safe mode. Obviously.
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