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Exam 220-1102 topic 1 question 466 discussion

Actual exam question from CompTIA's 220-1102
Question #: 466
Topic #: 1
[All 220-1102 Questions]

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

  • A. Perform a safe mode boot.
  • B. Run the System Restore wizard.
  • C. Start the computer in the last known-good configuration.
  • D. Reset the BIOS settings.
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Suggested Answer: A 🗳️

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Dxshant
1 year, 1 month ago
Selected Answer: B
accessing safe mode you have to enter system restore isnt it ?
upvoted 1 times
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igorclapa
1 year, 4 months ago
Selected Answer: A
A. Try booting into safe mode and see if that doesn't blue screen first.
upvoted 1 times
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yutface
1 year, 4 months ago
Selected Answer: A
Safe mode is the way.
upvoted 2 times
CISUMPATR
1 year, 4 months ago
How can you run safe mode, when you cannot even start up the computer. Answer should be B. Run the system restore to access system restore tools for recovery options
upvoted 1 times
1f85a58
1 year ago
The question asks which step should the technician take next and thats try to boot into safe mode. Obviously.
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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