Exam 220-1102 topic 1 question 474 discussion

Actual exam question from CompTIA's 220-1102

Question #: 474
Topic #: 1

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

A. Do not notify the customer if arriving before the customer.
B. Dismiss the customer and proceed with the after-hours work.
C. Contact the customer if the technician is arriving late.
D. Disclose the experience via social media

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Suggested Answer: C 🗳️

by yutface at March 4, 2024, 3:36 p.m.

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Phillyboy20_

5 months ago

Selected Answer: C

C Communication with the customer is crucial to prevent frustration on both sides about expectations.

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Duke_CT

5 months, 3 weeks ago

C. Contact the customer if the technician is arriving late. It's essential for the technician to communicate effectively with the customer, especially if there are delays. By contacting the customer and informing them of the delay, the technician demonstrates professionalism and respect for the customer's time. This allows the customer to adjust their schedule accordingly and helps maintain a positive relationship.

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Exam 220-1102 topic 1 question 474 discussion

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Phillyboy20_

Duke_CT

SY0-701