Exam CLO-002 topic 1 question 117 discussion

C. To have protocols in place for notifying staff when a cloud outage occurs. Establishing a communication policy between CSPs and clients is crucial for ensuring effective communication and collaboration during various scenarios, including cloud outages. In the event of a cloud outage, clear protocols and procedures for notifying clients about the outage, its impact, and the steps being taken to resolve it are essential for managing expectations, maintaining transparency, and minimizing disruptions to business operations. A well-defined communication policy helps foster trust, accountability, and effective problem resolution between CSPs and their clients during challenging situations like service disruptions.