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Exam DS0-001 topic 1 question 26 discussion

Actual exam question from CompTIA's DS0-001
Question #: 26
Topic #: 1
[All DS0-001 Questions]

A company needs to prepare a document that establishes the responsibilities, metrics, penalties, and other generalities that a provider would have to fulfill for customers to use its platforms.
Which of the following documents meets these requirements?

  • A. DOU
  • B. SLA
  • C. MOU
  • D. SOW
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Suggested Answer: B 🗳️
by Pete9972 at April 26, 2024, 7:07 a.m.

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Pete9972
8 months ago
Selected Answer: B
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.
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