A technician completed troubleshooting and was able to fix an issue. Which of the following is the best method the technician can use to pass along the exact steps other technicians should follow in case the issue arises again?
A.
Use change management to build a database.
B.
Send an email stating that the issue is resolved.
They actually got it right on this question. The answer is within the question " the best method the technician can use to pass along the exact steps other technicians should follow in case the issue arises again?" That is the definition of the lessons learned document. A guide on how to fix certain issues that were dealt by other technicians in the past!
upvoted 2 times
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7 months, 2 weeks ago