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Exam 220-1101 topic 1 question 356 discussion

Actual exam question from CompTIA's 220-1101
Question #: 356
Topic #: 1
[All 220-1101 Questions]

A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?

  • A. Check the paper path for a blocked sensor.
  • B. Verify the pickup roller is functioning.
  • C. Change the duplex settings.
  • D. Run internal printer diagnostics.
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Suggested Answer: A 🗳️
by Duke_CT at May 13, 2024, 2:35 a.m.

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Duke_CT
7 months, 2 weeks ago
A. Check the paper path for a blocked sensor. Often, even after clearing a paper jam, a small piece of paper or debris might remain in the printer's paper path, obstructing a sensor and causing it to inaccurately detect a jam. By carefully inspecting the paper path and ensuring that all sensors are clear and unobstructed, the technician can resolve the issue and prevent the error message from persisting. Therefore, the correct answer is:
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