A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?
D. Enable the wireless adapter is the most likely solution.
Given that the laptop works correctly at the office, which typically has a wired network, the issue likely stems from the laptop's wireless network adapter. Enabling the wireless adapter would allow the laptop to connect to the home Wi-Fi network.
GG
When a laptop connects to the internet at the office but not at home, the most likely reason is that the wireless adapter is disabled or not properly configured for home use. Therefore, the technician should:
D. Enable the wireless adapter.
Before attempting more complex solutions or involving external parties such as the user's home ISP, it's essential to ensure that the wireless adapter is enabled and correctly configured to connect to the home network. Enabling the wireless adapter will allow the laptop to detect and connect to available wireless networks, including the one at the user's home.
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Nate_A
5 months, 2 weeks agoDuke_CT
12 months ago