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Exam 220-1101 All Questions

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Exam 220-1101 topic 1 question 444 discussion

Actual exam question from CompTIA's 220-1101
Question #: 444
Topic #: 1
[All 220-1101 Questions]

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

  • A. Contact the user's home ISP.
  • B. Give the user a dock to use at home.
  • C. Disable network security settings.
  • D. Enable the wireless adapter.
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Suggested Answer: D 🗳️

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Nate_A
5 months, 2 weeks ago
D. Enable the wireless adapter is the most likely solution. Given that the laptop works correctly at the office, which typically has a wired network, the issue likely stems from the laptop's wireless network adapter. Enabling the wireless adapter would allow the laptop to connect to the home Wi-Fi network. GG
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Duke_CT
12 months ago
When a laptop connects to the internet at the office but not at home, the most likely reason is that the wireless adapter is disabled or not properly configured for home use. Therefore, the technician should: D. Enable the wireless adapter. Before attempting more complex solutions or involving external parties such as the user's home ISP, it's essential to ensure that the wireless adapter is enabled and correctly configured to connect to the home network. Enabling the wireless adapter will allow the laptop to detect and connect to available wireless networks, including the one at the user's home.
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