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Exam 220-1101 topic 1 question 462 discussion

Actual exam question from CompTIA's 220-1101
Question #: 462
Topic #: 1
[All 220-1101 Questions]

A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?

  • A. Jailbreak status
  • B. DNS servers
  • C. Airplane mode
  • D. Certificate store
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Suggested Answer: B 🗳️
by Duke_CT at May 13, 2024, 3:02 a.m.

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Duke_CT
7 months, 2 weeks ago
Since the phone is able to connect to the Wi-Fi network and responds to pings, but still unable to access comptia.org, the next step the technician should check is: B. DNS servers. DNS (Domain Name System) servers translate domain names (like comptia.org) into IP addresses that the device can understand and connect to. If there is an issue with the DNS servers configured on the phone, it may prevent the phone from accessing certain websites even though it is connected to the network.
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