Exam 220-1101 topic 1 question 476 discussion

A. Check the keyboard layout should be the first step. This issue is likely caused by an incorrect keyboard layout setting. When a wrong layout is selected, the keys may produce unexpected characters. Here's why the other options are less likely: B. Replace the keyboard: Replacing the keyboard should be considered as a last resort, especially if the issue is software-related. C. Update the keyboard drivers: While outdated drivers can sometimes cause issues, they are unlikely to cause specific character mapping problems. D. Change the keyboard language: Changing the keyboard language can be useful for typing in different languages, but it's not the most likely solution for the specific issue described. By checking the keyboard layout and making necessary adjustments, the technician can likely resolve the issue without replacing the keyboard or making other significant changes. GG

When a user's laptop keyboard is not working properly and pressing keys for special characters results in different characters appearing, the first step the technician should take to diagnose the issue is to: A. Check the keyboard layout. Checking the keyboard layout settings ensures that the keyboard is configured correctly for the user's language and regional preferences. If the keyboard layout is incorrect, it can cause keys to produce different characters than intended when pressed. Therefore, the correct answer is: A. Check the keyboard layout.