Exam 220-1101 topic 1 question 573 discussion

Actual exam question from CompTIA's 220-1101

Question #: 573
Topic #: 1

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

A. Replace the router.
B. Update the smartphone's OS.
C. Switch the router to 5GHz.
D. Check the range of the router.

Show Suggested Answer

Suggested Answer: D 🗳️

by Bhrino at May 13, 2024, 3:11 a.m.

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JonHin

5 months, 2 weeks ago

Selected Answer: B

If a smartphone repeatedly loses connection to a home Wi-Fi network and the common troubleshooting steps like restarting the device, rebooting the router, and resetting the Wi-Fi settings have not resolved the issue, updating the smartphone's operating system (OS) could be the next logical step. OS updates often include fixes for known bugs and improvements in connectivity and compatibility with network hardware, which could resolve persistent connection issues.

upvoted 1 times

JonHin

5 months, 2 weeks ago

CompTIA A+ Core 1 (220-1101) Exam Objectives, specifically the sections related to troubleshooting mobile devices and connectivity issues, which would cover the importance of maintaining updated OS versions for optimal performance and compatibility. General troubleshooting approaches for mobile devices, with an emphasis on the role of software updates in resolving connectivity and performance issues

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Qorbany

8 months, 2 weeks ago

A. Question mentioned USER not Technician.

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bd39296

9 months ago

D. If the router's signal does not reach certain areas of the home, the smartphone may lose connection when moving out of range. Checking the range involves verifying the signal strength in different areas of the home to identify any dead zones or areas with weak signal reception.

upvoted 3 times

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Duke_CT

9 months ago

Given that the user has already tried basic troubleshooting steps such as restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings, the next step to resolve the issue of repeated disconnection from the home Wi-Fi network could involve: D. Check the range of the router.

upvoted 2 times

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Bhrino

9 months ago

Selected Answer: D

D sounds more correct at least for this situation. since were dealing with connectivity issues and hes tried all of these already he could just be out of range.

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