Exam 220-1101 topic 1 question 499 discussion

Actual exam question from CompTIA's 220-1101

Question #: 499
Topic #: 1

A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly. When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge. Which of the following should the technician do to ensure the user can work at home and in the office?

A. Provide a UPS for the user's home office.
B. Give the user an OEM power supply for home use.
C. Replace the user's laptop with a desktop, and enable remote log-in.
D. Instruct the user to use a USB-C hub when working at home.

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Suggested Answer: B 🗳️

by Duke_CT at May 13, 2024, 3:16 a.m.

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Duke_CT

7 months, 2 weeks ago

Based on the described issue, it seems the home USB-C adapter may not be providing sufficient power to charge the laptop. To ensure the user can work at home and in the office, the technician should: B. Give the user an OEM power supply for home use. Providing the user with an OEM (Original Equipment Manufacturer) power supply specifically designed for the laptop model ensures compatibility and adequate power delivery, regardless of the location. This solution addresses the charging issue and allows the user to work seamlessly at home and in the office.

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