A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone. Which of the following is the most likely cause of the issue?
A.
The mobile data service is disabled.
B.
The SIM card is defective.
C.
The device is outside the cellular coverage area.
In this scenario, the most likely cause of the issue is:
A. The mobile data service is disabled.
MMS (Multimedia Messaging Service) requires mobile data to be enabled to send and receive messages that contain multimedia content such as pictures, videos, or audio files. If the mobile data service is disabled on the smartphone, the user will still be able to make and receive voice calls (which typically use the cellular network) but will be unable to send or receive MMS messages.
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Duke_CT
9 months, 1 week ago