Exam 220-1101 topic 1 question 528 discussion

Actual exam question from CompTIA's 220-1101

Question #: 528
Topic #: 1

A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

A. Airplane mode
B. PRL
C. GPS
D. LTE

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Suggested Answer: C 🗳️

by Duke_CT at May 13, 2024, 3:27 a.m.

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JonHin

5 months, 2 weeks ago

C is the correct answer GPS (Global Positioning System) is a feature that allows a phone to determine its location by receiving signals from satellites. A maps application relies on GPS to provide accurate directions and navigation. If GPS is turned off or not working properly, the maps application may not function as expected.

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Duke_CT

9 months ago

Given that the issue is related to the maps application not working on the phone despite adequate internet speed, the technician should first check: C. GPS (Global Positioning System). The GPS functionality is essential for mapping applications to accurately determine the device's location. Even if the internet connection speed is sufficient, if the GPS is not functioning correctly or if the location services are disabled, the maps application may not work as expected.

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