Exam 220-1101 topic 1 question 533 discussion

Actual exam question from CompTIA's 220-1101

Question #: 533
Topic #: 1

A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?

A. The customer dropped the laptop.
B. The digitizer has failed.
C. The battery is swollen.
D. An open bottle of rubbing alcohol fell onto the keyboard.

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Suggested Answer: C 🗳️

by Duke_CT at May 13, 2024, 3:30 a.m.

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Duke_CT

9 months, 1 week ago

Given the symptoms described and the absence of visible damage to the laptop, the most likely cause of the issue is: C. The battery is swollen. A swollen battery can exert pressure on the internal components of the laptop, causing the keyboard and trackpad to become harder to press or click. Swollen batteries are a common occurrence in older laptops and can be a safety hazard. It's important to address this issue promptly by replacing the swollen battery to prevent further damage to the laptop and ensure user safety.

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