Exam 220-1101 All Questions

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Exam 220-1101 topic 1 question 549 discussion

Actual exam question from CompTIA's 220-1101

Question #: 549
Topic #: 1

A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

A. Disable Bluetooth.
B. Connect the smartphone to a Wi-Fi network.
C. Restart the smartphone.
D. Update the mobile OS.

Show Suggested Answer

Suggested Answer: C 🗳️

by Duke_CT at May 13, 2024, 3:35 a.m.

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JonHin

4 months ago

B and D are wrong answers 100%

upvoted 1 times

JonHin

4 months ago

the correct answer is C The next troubleshooting step that the technician should attempt is to restart the smartphone. Restarting the smartphone can help resolve many common issues, such as battery drain, network utilization, app crashes, or performance slowdowns. Restarting the smartphone can do the following:

upvoted 1 times

JonHin

4 months ago

Clear the memory and cache of the smartphone, which can free up space and speed up the device. Close any background apps or processes that may be consuming battery or network resources, such as syncing, updating, or streaming. Reset the network settings and connections of the smartphone, which can improve the signal strength and quality. Refresh the operating system and the user interface of the smartphone, which can fix any glitches or errors. To restart the smartphone, the user can follow these steps:

upvoted 1 times

JonHin

4 months ago

Press and hold the power button of the smartphone until a menu appears on the screen. Tap the option that says Restart, Reboot, or Power off and on. Wait for the smartphone to turn off and then turn on again. Enter the PIN, password, or pattern to unlock the smartphone. Check the battery level and the network utilization of the smartphone. If restarting the smartphone does not solve the problem, the technician may need to try other troubleshooting steps, such as updating the mobile OS, disabling Bluetooth, or connecting the smartphone to a Wi-Fi network. However, restarting the smartphone is usually the first and simplest step to try.

upvoted 1 times

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BugG5

7 months ago

Selected Answer: C

I am going with C

upvoted 2 times

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LynnWantWFH

7 months ago

Selected Answer: B

If it's not a test, I will try C firstly; Otherwise, I think maybe it probably want we use the troubleshooting process : have a theory, then test it. I will go with B.

upvoted 1 times

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Nate_A

7 months, 1 week ago

Restarting the smartphone is a quick and easy troubleshooting step that can often resolve temporary issues and glitches, including unexpected battery drain. It's a good practice to try restarting a device before taking more complex troubleshooting steps.

upvoted 1 times

Nate_A

7 months, 1 week ago

Key word is what to do next (first) this is obvious first step solution in the troubleshooting process

upvoted 1 times

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BKnows007

7 months, 1 week ago

I thought it was B as well but if you really think about the question... even if the smartphone is connected to the Wi-Fi it would not resolve the main issue about battery draining too quickly. I would say C. Followed by B, A.

upvoted 1 times

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CloudChef

7 months, 2 weeks ago

Selected Answer: B

High network utilization, especially over cellular networks, can drain a smartphone's battery quickly. If the smartphone is using cellular data for various activities, it will consume more power than when connected to Wi-Fi. Connecting the smartphone to a Wi-Fi network can help reduce the strain on the battery by minimizing the use of cellular data, which is often more power-hungry.

upvoted 1 times

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2ba1468

8 months, 2 weeks ago

Selected Answer: D

I think the answer is D

upvoted 1 times

JonHin

3 months, 1 week ago

Your thinking is wrong

upvoted 1 times

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ImpactTek

9 months, 4 weeks ago

D is most likely

upvoted 2 times

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Duke_CT

1 year, 1 month ago

D. Update the mobile OS. Software updates often include bug fixes and optimizations that can improve battery life and address performance issues. By updating the mobile operating system, the technician can potentially resolve any software-related issues contributing to the excessive battery drain. Additionally, updating the OS ensures that the device has the latest security patches and improvements, enhancing overall device performance and stability.

upvoted 3 times

JonHin

3 months, 1 week ago

C is correct lol

upvoted 1 times

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