A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?
B. RDP (Remote Desktop Protocol)
RDP is the most suitable tool for remotely accessing a user's computer and reviewing their Outlook settings. It provides a graphical interface that allows the technician to see and control the remote computer's desktop, just as if they were sitting in front of it.
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C. RMM (Remote Monitoring and Management)
RMM tools are specifically designed to allow technicians to remotely monitor, manage, and troubleshoot client systems. They provide the necessary access and capabilities to address issues such as Outlook settings remotely. While VPN (Virtual Private Network) can provide secure access to the network and RDP (Remote Desktop Protocol) allows remote desktop control, RMM tools are more comprehensive and better suited for remote support tasks like the one described. SSH (Secure Shell) is typically used for secure command-line access to servers and would not be the best choice for managing Outlook settings on a user's computer.
RMM tools are used for managing and monitoring multiple devices remotely. While they can provide remote access capabilities, they may not be as flexible as RDP for specific troubleshooting tasks like reviewing Outlook settings.
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C. RMM (Remote Monitoring and Management)
RMM (Remote Monitoring and Management) software enables technicians to access and manage remote computers. With RMM, technicians can remotely troubleshoot issues, including reviewing and adjusting Outlook settings, without physically accessing the user's computer.
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