Exam 220-1102 topic 1 question 527 discussion

Actual exam question from CompTIA's 220-1102

Question #: 527
Topic #: 1

A computer is restarting automatically and displaying the following error message:

Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. (0% complete).

Which of the following should the technician do first to diagnose the issue?

A. Check the system event logs.
B. Verify the hardware driver versions.
C. Install Windows updates.
D. Perform a RAM diagnostic.

Show Suggested Answer

Suggested Answer: A 🗳️

by Duke_CT at May 13, 2024, 4:07 a.m.

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Sleezyglizzy

7 months ago

Selected Answer: A

Best choice

upvoted 2 times

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Duke_CT

7 months, 2 weeks ago

Given the error message indicating a sudden system crash and restart, the most immediate step the technician should take to diagnose the issue is A. Check the system event logs. System event logs can provide valuable information about the cause of the crash, such as error codes, warnings, and critical events leading up to the restart. By reviewing the event logs, the technician can identify any patterns or specific errors that may point to the root cause of the problem. This information can then guide further troubleshooting steps, such as verifying hardware driver versions or performing diagnostics.

upvoted 2 times

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