Exam 220-1101 topic 1 question 589 discussion

Actual exam question from CompTIA's 220-1101

Question #: 589
Topic #: 1

A customer calls the help desk to report a problem with connecting to a network share. The technician verifies that the user did not make any changes to the PC. The technician resets the password on the server and PC and attempts to connect to the share, but is unsuccessful. Which of the following should the technician do next?

A. Implement preventative measures.
B. Document findings, actions, and outcomes.
C. Conduct internal research based on symptoms.
D. Perform backups of critical data.

Show Suggested Answer

Suggested Answer: C 🗳️

by bd39296 at May 18, 2024, 2:39 a.m.

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032e128

8 months, 1 week ago

Selected Answer: C

This one makes more sense to me

upvoted 1 times

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schalke04

10 months, 4 weeks ago

Selected Answer: C

Since the technician has already reset the passwords and attempted to connect without success, the next logical step is to conduct internal research to diagnose the issue further. This could involve checking network configurations, permissions on the network share, server settings, and any potential network issues that might be affecting connectivity. Internal research will help identify any underlying issues or misconfigurations that could be causing the problem with connecting to the network share.

upvoted 2 times

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Emmyrajj

12 months ago

Selected Answer: C

You have to do more research, documenting should be the last step I think

upvoted 2 times

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max12553

1 year ago

Like BD said, I feel it should be C. Documenting is the last step for COMPTIA? and the issue/problem was not figured out.

upvoted 2 times

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bd39296

1 year, 1 month ago

Answer should be C. Documenting findings, actions, and outcomes is indeed an essential step in the troubleshooting process. However, in this specific scenario, where the technician has already attempted to reset the password on the server and PC but is still unable to connect to the network share, further troubleshooting is needed before documenting the resolution.

upvoted 3 times

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