A user reported performance issues on a computer after a recent OS update. A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?
B. Perform a system backup.
Before initiating a system restore, it's crucial to create a system backup. This will ensure that the technician can restore the system to its original state if the restore process fails or if the issue persists after the restore.
Here's why the other options are less relevant:
A. Document the findings: Documenting findings is important, but it's not the immediate priority before taking action to resolve the issue.
C. Initiate the system restore: While this is the eventual goal, creating a backup first is essential to protect against potential data loss.
D. Verify full system functionality: Verifying system functionality can be done after the system restore is complete.
By creating a system backup, the technician can proceed with the system restore with confidence, knowing that they can revert to the previous state if necessary.
GG
Performing a system backup is crucial because you never know what's going to happen to your data. Always play it safe.
upvoted 3 times
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