Exam 220-1101 topic 1 question 592 discussion

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B is correct If a hard drive is heavily fragmented, file read/write operations can take significantly longer, causing slow backup speeds. Defragmenting the drive organizes the data for more efficient access. Why Not A (Replace the hard drive's USB cable): A faulty cable would typically cause disconnections or errors, not just slower speeds. Why Not C (Update the storage drivers): This might help if the issue is with system drivers, but the described symptoms point to a fragmentation issue. Why Not D (Compress the files): Compression reduces file size but does not address the root cause of the slow backups. CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, storage troubleshooting.

C. Update the storage drivers on the user’s system.

Given the scenario, the first step the technician should take is to update the storage drivers on the user’s system (Option C). This step ensures that the system is using the most current and optimized drivers, which can significantly improve data transfer speeds and overall performance. If updating the drivers does not resolve the issue, the technician can then consider other options such as replacing the USB cable or defragmenting the hard drive.

Since the user has already tried backing up the files to other users' drives with the same results, it's less likely that the issue is related to the user's specific external hard drive or USB cable. Therefore, option A (Replace the hard drive’s USB cable) may not be the first step to take. Instead, it would be more effective to focus on options that address the performance of the files or the system itself. Here's a revised suggestion: B. Defragment the user’s external hard drive.