A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?
A.
Verify the ribbon is correctly aligned to the label
Stuck labels could cause paper jams or printing issues, but this wouldn't specifically cause two columns to be missing from the labels consistently. Calibration would likely resolve the issue more directly.
The correct answer is C, because A thermal transfer printer uses a ribbon, sure. but the official comptia textbook says that the most common type of thermal printer you will have to support is a direct thermal printer, which are used for high volume barcode and label printing. The Comptia studyguide specifically focuses on how label printers can leave sticky residue behind, and need cleaning, and that you should know how to remove stuck labels from the printer.
The thing to look out for it the word FIRST they aren't looking for the most likely fix here they're looking for the path of least resistance. That's the best way I can explain the answer
Why is it that so many of CompTIA's questions require us to completely ignore some detail that they provide in the simulation, and assume some Other detail is the one that we have to answer to? - A thermal transfer printer uses a ribbon, sure. but the official comptia textbook says that the most common type of thermal printer you will have to support is a direct thermal printer, which are used for high volume barcode and label printing.
The Comptia studyguide specifically focuses on how label printers can leave sticky residue behind, and need cleaning, and that you should know how to remove stuck labels from the printer.
As always, you have to derive the BEST choice from the OPTIONS available. The only answer that made any sense with regard to the thermal printer was A.
It depends if you are using a direct thermal printer or thermal transfer printer. Thermal transfer printers use ribbon made of wax or resin-based ink to melt onto the print media (a label or similar)
https://brothermobilesolutions.com/2019/10/09/direct-thermal-vs-thermal-transfer-which-print-technology-works-best/
The only reason I am going with A is that CompTIA wants to make sure the issue isn't from the users first.
"label" is the keyword.
https://www.directindustry.com/prod/novexx-solutions-gmbh/product-179020-1775940.html
thermal printer uses thermal paper to print stuff like receipts...
A label printer is used to print using labels.
Should state it is a thermal transfer printer and not a direct thermal printer. Thermal transfer printers use a ribbon where as direct thermal printers use thermal paper.
Since there was nothing to indicate thermal paper, but there WAS a ribbon option, I think it's safe to say that ribbon was the best option presented. They purposely wrote it that way.
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