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Exam CS0-003 topic 1 question 245 discussion

Actual exam question from CompTIA's CS0-003
Question #: 245
Topic #: 1
[All CS0-003 Questions]

An MSSP received several alerts from customer 1, which caused a missed incident response deadline for customer 2. Which of the following best describes the document that was violated?

  • A. KPI
  • B. SLO
  • C. SLA
  • D. MOU
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Suggested Answer: C 🗳️
by Chiniwini at July 28, 2024, 4:48 p.m.

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Chiniwini
1 year ago
Selected Answer: C
SLA (Service Level Agreement): An SLA is a formal contract between a service provider (in this case, the MSSP) and a customer that outlines the expected level of service, including incident response times and deadlines. Missing an incident response deadline for customer 2 indicates a breach of the SLA, as it would have specified the response time commitments.
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