Exam 220-1101 topic 1 question 584 discussion

Checking the event logs is the most efficient first step to troubleshoot a system that frequently freezes. Event logs often contain detailed information about system errors, warnings, and critical events that occurred before the system became unresponsive. This information can provide valuable clues about the root cause of the issue, such as software conflicts, driver problems, or hardware failures. Once the technician has analyzed the event logs, they can proceed with further troubleshooting steps like checking CPU temperature, updating drivers, or replacing hardware components if necessary.