Exam SY0-701 topic 1 question 186 discussion

MOU because it "describes the understanding". The question doesn't really ask for a formal document about expected levels of service.

A Service Level Agreement (SLA) is a formal document between a service provider and a client that defines the expected level of service, including what resources will be provided and the agreed-upon time frames. It typically includes metrics to evaluate performance, uptime guarantees, and response times. MOU (Memorandum of Understanding) and MOA (Memorandum of Agreement) are less formal and may not specify the exact level of service. BPA (Business Partners Agreement) focuses more on the long-term relationship between partners.

I go with A

Even though the question uses the word "understanding," the details of that understanding are what point to the correct answer: "what will be provided" (Scope of Service -> SLA) "the accepted time needed" (Performance Metrics, Timelines -> SLA) "accepted time needed to provide the company with the resources [by the client]" (Client Obligations/Responsibilities -> SLA)

At first I thought MOU, but I think the keyword is "ACCEPTED TIME" an MOU isn't an agreed upon document, but SLA is.

SLA (Service Level Agreement) Defines services, performance expectations, and timelines. Clearly outlines what will be provided and the timeframe (which matches the question). Typically used in business and IT services to ensure service commitments are met. MOU (Memorandum of Understanding) A general agreement that expresses intent between two parties. Does NOT specify detailed service expectations or timelines. Often used for partnerships or informal agreements rather than service delivery

The correct answer is: A. SLA (Service Level Agreement) Explanation: A Service Level Agreement (SLA) is a formal contract between a service provider and a client that defines the expected level of service, including: What will be provided (e.g., services, resources) Performance metrics (e.g., uptime, response time) Timeframes for delivery Responsibilities of both parties SLAs are commonly used in IT services, cloud computing, and outsourcing agreements to ensure that services are delivered as expected.

Describes understanding between 2 parties

this should be B An MOU (Memorandum of Understanding) is a formal agreement between two or more parties that outlines the mutual understanding and expectations, including what will be provided and the time required for resources. It is often used to establish the terms of cooperation before a more detailed contract is signed.

Answer is B: Question is saying what will be provided and how much time it will take to get the resources needed. SLA refers to metrics that have been agreed upon. This states nothing about metrics being met or not met.

B. It's asking for an understanding, not an agreement. I originally thought A, but im pretty certain it's B.

I would say its SLA

MOU - Memorandum of Understanding MOA - Memorandum of Agreement SLA - Service Level Agreement BPA - Business Partner Agreement

A. SLA (Service Level Agreement) An SLA is a formal document that outlines the expected level of service between a company and a client. It specifies the agreed-upon performance metrics, such as response times, service availability, and other key aspects of service delivery, including the time needed to provide resources and meet service expectations.

A. SLA (Service Level Agreement). An SLA is a formal agreement between a service provider and a client that outlines the specific services to be provided, the expected level of service, and the time frame for delivery