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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 567 discussion

Actual exam question from CompTIA's 220-1102
Question #: 567
Topic #: 1
[All 220-1102 Questions]

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

  • A. Enable System Restore.
  • B. Roll back the device drivers.
  • C. Reinstall the OS.
  • D. Update the BIOS.
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Suggested Answer: B 🗳️

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SigInteger
4 months ago
Selected Answer: B
If you are choosing A, what are you reverting back to if you are just now enabling system restore?
upvoted 3 times
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Nate_A
5 months, 3 weeks ago
A. Enable System Restore. System Restore is a built-in Windows feature that allows you to restore your system to a previous point in time. If the BSOD was caused by a recent Windows update, using System Restore to revert to a previous restore point can often resolve the issue. This is a less invasive solution than reinstalling the OS or rolling back device drivers. Google Gemini
upvoted 1 times
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dickchappy
7 months, 1 week ago
Selected Answer: A
Problem is with the Windows update, OS updates have nothing to do with device drivers. Answer should be A, use System Restore to go back to before the update.
upvoted 1 times
humanman123
6 months, 3 weeks ago
but not having it on before you started the update means you have nothing to go back to
upvoted 1 times
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Philco
8 months, 2 weeks ago
I realized it is possible to roll-back device Drivers Answer is B
upvoted 3 times
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