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Exam CLO-002 topic 1 question 24 discussion

Actual exam question from CompTIA's CLO-002
Question #: 24
Topic #: 1
[All CLO-002 Questions]

A contract that defines the quality and performance metrics that are agreeable to both parties is called an:

  • A. SOP.
  • B. SOA.
  • C. SOW.
  • D. SLA.
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Suggested Answer: D 🗳️
by SophyQueenCR82 at Aug. 19, 2024, 2:11 p.m.

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SophyQueenCR82
11 months, 2 weeks ago
The correct answer is D. SLA (Service Level Agreement). Explanation: • Service Level Agreement (SLA): This is a contract between a service provider and a customer that defines the specific quality, performance, and other service metrics that are expected and agreeable to both parties. SLAs outline the level of service to be provided, including uptime, response time, and other measurable criteria, and often include penalties or remedies if the agreed-upon levels are not met.
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