A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?
A. Validate physical connectivity.
Before troubleshooting more complex network issues, it's essential to ensure that the user's device has a physical connection to the network. This involves checking the network cable, Wi-Fi connection, or any other physical connections that may be causing the issue. By ruling out basic connectivity problems, the technician can focus on more specific troubleshooting steps.
Google Gemini
Going back and seeing this now I have to disagree with GG. Since any physical cabling issues would rule out being able to connect to network printers
upvoted 1 times
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Rixon
Highly Voted 8 months, 2 weeks agoNate_A
Most Recent 5 months, 3 weeks agoNate_A
5 months ago