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Exam 220-1102 topic 1 question 641 discussion

Actual exam question from CompTIA's 220-1102
Question #: 641
Topic #: 1
[All 220-1102 Questions]

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows. Which of the following is the best option to troubleshoot the user's computer?

  • A. Screen share
  • B. MSRA
  • C. Virtual network computer
  • D. RDP
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Suggested Answer: B 🗳️
by Philco at Aug. 29, 2024, 3:53 a.m.

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Nate_A
5 months, 3 weeks ago
B. MSRA Microsoft Remote Assistance (MSRA) is specifically designed for remote troubleshooting. It allows a technician to connect to a user's computer remotely, view their screen, and control their mouse and keyboard. This enables the technician to diagnose and resolve issues without the need for physical access to the computer. While Screen Share, Virtual Network Computing (VNC), and Remote Desktop Protocol (RDP) can also be used for remote access, MSRA is specifically tailored for remote troubleshooting and provides additional features like file transfer and chat. Google Gemini
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Philco
8 months, 1 week ago
Selected Answer: B
MSRA--- Remote assistance comes in handy while educating or assisting an end user. RDP----Remote desktop is for unattended access.
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