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Exam 220-1101 topic 1 question 624 discussion

Actual exam question from CompTIA's 220-1101
Question #: 624
Topic #: 1
[All 220-1101 Questions]

A customer reports that the default local USB printer is no longer working. The technician views the printer properties in the OS and sees the printer is connected to LPT1. Which of the following steps should the technician most likely take next?

  • A. Test the printer on a known-good PC.
  • B. Clear the print queue.
  • C. Configure a different printing port.
  • D. Swap the USB and power cables.
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Suggested Answer: C 🗳️
by dvdlau at Sept. 1, 2024, 8:27 p.m.

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dvdlau
11 months, 2 weeks ago
Selected Answer: C
Explanation: LPT1 Connection: If the printer is listed as connected to LPT1, it suggests that the system is trying to use a parallel (LPT) port for a USB printer, which is not correct. This misconfiguration can cause the printer to appear as not working. Next Steps: Changing the printer's port settings to a USB port (such as USB001 or similar) in the printer properties would be the appropriate step to ensure the printer can communicate correctly with the computer.
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