Exam 220-1101 topic 1 question 613 discussion

A is the best answer If the smartphone is showing a 5G symbol, it is connected to a cellular network rather than Wi-Fi. Enabling Autoconnect ensures the device automatically connects to the company Wi-Fi when in range, resolving the issue. Why Not B (VPN): VPN is used for secure remote access and does not resolve Wi-Fi connection issues. Why Not C (Encryption): Encryption settings are related to data security, not network connectivity. Why Not D (WPS): WPS (Wi-Fi Protected Setup) is used to easily connect devices to Wi-Fi, but it is not required for this issue. CompTIA A+ Exam Reference: Core 1 (220-1101), Section 2.4, wireless network troubleshooting.

A. Autoconnect If the user's smartphone is only showing the 5G symbol, it means the device is prioritizing the 5GHz Wi-Fi band. In some cases, the 5GHz band may have a weaker signal or be less stable, especially in areas with obstacles or interference. By enabling the "Autoconnect" setting, the smartphone will automatically switch to the 2.4 GHz band if the 5 GHz signal is weak or unstable. The 2.4 GHz band generally has better range and penetration, which can improve the connection and allow the user to access the network. GG

how is VPN the correct answer? the user is not trying to connect from a remote location. hes onsite trying to connect but he probably doesn't have auto connect enabled

In many cases, when connected to a Virtual Private Network (VPN), the smartphone will route all network traffic through the VPN, including Wi-Fi connections, which could cause confusion or prevent local network access. The issue could be fixed by configuring the VPN settings or disconnecting from the VPN to allow proper Wi-Fi access.

A. Autoconnect Explanation: 1. The smartphone is only showing the 5G symbol, which indicates that it is connected to a 5G network but not the company's network. 2. Enabling Wi-Fi on the smartphone suggests that the device is able to detect and connect to wireless networks, but it is not automatically connecting to the company's network. 3. The most likely issue is that the "autoconnect" or "auto-join" feature for the company's wireless network is not enabled on the smartphone. This feature allows the device to automatically connect to a known and preferred wireless network when it is in range. 3. By configuring the autoconnect or auto-join setting for the company's wireless network on the smartphone, the user can ensure that the device will automatically connect to the correct network when it is available, resolving the connectivity issue.