A security team is creating tickets to track the progress of remediation. Which of the following is used to specify the due dates for high- and critical-priority findings?
o SLA outlines the agreed-upon service levels between a service provider and a customer. This includes metrics for measuring performance, such as remediation times for high- and critical-priority security findings. The SLA specifies the deadlines for completing these tasks, ensuring timely resolution of security issues.
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