ExamTopics Logo
Mail Us[email protected]
Menu
Comptia Discussions
exam questions

Exam 220-1001 All Questions

View all questions & answers for the 220-1001 exam
Go to Exam

Exam 220-1001 topic 1 question 32 discussion

Actual exam question from CompTIA's 220-1001
Question #: 32
Topic #: 1
[All 220-1001 Questions]

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the
Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?

  • A. Confirm that the laptop wireless card is turned on.
  • B. Confirm that the laptop is in range for the access point.
  • C. Confirm that the correct wireless network is selected.
  • D. Confirm the user's network login ID and password.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by d4mnit at Feb. 26, 2020, 1:54 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
d4mnit
Highly Voted 5 years, 2 months ago
What did the ethernet cable have to do with anything then? was the users laptop connected via ethernet or wireless before the troubleshooting process? if it was connected via ethernet, and the ethernet was working, there should be no problem. however the users laptop wasn't, because it didn't connect. I guess that's how you tell he tried connecting through the NIC of that specific laptop, and it didn't work
upvoted 9 times
Turhral
4 years, 7 months ago
They probably mentioned it as a "by the way, physical connection works but Wireless doesn't", to make it slightly easier to think of the solution.
upvoted 4 times
...
ltt
4 years, 10 months ago
yeah, this seems poorly worded. The Tech verified that the laptop successfully connects to the network via a wired connection therefore the issue is with the NIC
upvoted 3 times
ltt
4 years, 10 months ago
not NIC, wireless card*
upvoted 1 times
...
...
...
LMasiza
Most Recent 5 months, 3 weeks ago
So the network is available to everyone because it works, but on this specific device (the laptop), it doesn't work. It does however work via ethernet. Now I remember in class being told that there is an ethernet NIC and a wireless NIC. So if connecting via ethernet works and not wirelessly, there might be a problem with your wireless NIC. So definitely A.
upvoted 1 times
...
Damilola10
1 year, 9 months ago
Since the user can connect via ethernet and its not stated if the user can see the wireless network, then it is more than one correct option here. It could be a login ID and password issue or user forgot to turn On wireless card.
upvoted 1 times
...
PythonWolf
2 years, 6 months ago
The technician checked if the NIC is working by connecting an ethernet cable, so it must be a problem only with the wireless connection. Therefore the first thing to check is to make sure he is connected to the right SSID, not a guest network.
upvoted 1 times
...
iLikeBeagButt
3 years ago
Selected Answer: A
I think A is the correct answer. Think about it this way... It won't matter whether you know the correct SSID, Wifi password, or within range if the wireless NIC is not even enabled! :)
upvoted 1 times
...
Granddude
3 years, 8 months ago
Way back in the mid '90s, it was always drilled into us to Always check the physical connection first. In this instance, the wireless card would be the physical connection.
upvoted 2 times
...
EstherV
4 years, 5 months ago
In This Scenario, The User is Still Able to Access the Network Via the Ethernet & Not Able to Connect Via Wireless. Thus the Tech Needed to Disconnect the Ethernet First so as to Replicate Issue. With That Cleared, In Order to Connect to Wifi, First Step is to Turn on the Wifi (Wireless) That is : laptop wireless card
upvoted 4 times
FerdoLivadic
3 years, 9 months ago
Yes totally agree with that answer. Range is not an issue here.
upvoted 1 times
...
...
MarxFriend
4 years, 5 months ago
Yet another example of why we need someone who is an IT Tech verified expert to comment in this discussion.
upvoted 2 times
...
keeganbowentt
4 years, 7 months ago
I don't understand again! If it's not connecting, then I would assume that the wifi card is turned on and they were attempting to connect. So I would check that it is within a good range and if the settings are configured correctly.
upvoted 2 times
Drambus
4 years, 5 months ago
I agree, my first answer would be to check if it's in range
upvoted 1 times
danthebro
3 years, 8 months ago
Disagree if the smart phone picked up the signal it’s not that. Assuming he is standing near the pc when looking. NIC is correct
upvoted 2 times
...
...
thankGod
3 years, 11 months ago
I doubt if this has anything to do with range though. The technician would have used the phone to check for the availability of the wireless network while working to resolve the issue with the PC.
upvoted 2 times
...
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago