Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
Explanation
Often a network printer connected to a print server will stop printing if the print queue becomes too full or a single print job in the queue has failed. A good first step in troubleshooting these kinds of issues is to clear the current jobs in the print queue and then try reprinting again. Since the printer is access via a print server, it is unlikely that restarting the user's workstation or updating the print drivers on their workstation will fix the printing issue. Also, a network printer usually uses a CAT 5e network cable, not a USB cable, for connection to the network.
Explanation from Jason Dion's Udemy practice exams
This is a pretty good real world scenario, Print Servers are often notorious with this. You either have to clear the print queue through the print services, or turn off the print services and manually remove the files.
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