A. Duplicate the problem.
Explanation:
To confirm a theory, a technician needs to reproduce the issue under similar conditions to ensure the identified cause matches the symptoms and behavior of the problem. Duplicating the problem helps validate the theory and provides evidence that the suspected cause is correct.
I think "A" is correct. You're right though, all these choices are part of the information-gathering phase but the only choice that can allow you to directly confirm your theory is by "duplicating the problem" (again) after making some changes.
This should be C but Correct me if im wrong under step three on the comptia website it is said this step is also part of the "information-gathering" phase
I think "A" is correct. You're right though, all these choices are part of the information-gathering phase but the only choice that can allow you to directly confirm your theory is by "duplicating the problem" (again) after making some changes.
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A (35%)
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