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Exam 220-1001 topic 1 question 395 discussion

Actual exam question from CompTIA's 220-1001
Question #: 395
Topic #: 1
[All 220-1001 Questions]

Several users reported an outage with a specific application. The help desk identified the problem and suspects the issue is with an on-premises server that was updated recently. The help desk is given authorization to roll back the updates. Which of the following steps is the help desk about to perform?

  • A. Documenting the findings, actions, and outcomes
  • B. Testing the theory to determine cause to determine the next steps
  • C. Verifying full system functionality after establishing a plan of action
  • D. Implementing preventive measures after verifying system functionality
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Suggested Answer: B 🗳️
by DinamoDennis at Nov. 12, 2024, 3:18 p.m.

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DinamoDennis
7 months, 2 weeks ago
B is objectively wrong.
upvoted 1 times
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