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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 550 discussion

Actual exam question from CompTIA's 220-1102
Question #: 550
Topic #: 1
[All 220-1102 Questions]

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

  • A. Use System Restore to recover the OS files.
  • B. Wipe the computer and install a new copy of the OS.
  • C. Identify whether the disk partition table has been reduced in size.
  • D. Perform a full-system, antivirus scan and check browser notifications.
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Suggested Answer: D 🗳️

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Nate_A
5 months, 3 weeks ago
D. Perform a full-system, antivirus scan and check browser notifications. Given the symptoms of unwanted pop-ups and potential file alterations, it's likely that the user's system is infected with malware. A full-system antivirus scan will help to identify and remove any malicious software that may be causing the issues. Additionally, checking browser notifications can help to identify and disable any malicious extensions or settings that may be triggering the pop-ups. While options like System Restore, reimaging the system, or checking disk partition size might be necessary in more severe cases, a full-system antivirus scan and browser check are the most appropriate initial steps in this scenario. Google Gemini
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