A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?
C. Knowledge base
A knowledge base is a centralized repository of information and solutions to common IT problems. By documenting the issue and the solution used to resolve it, the technician can help other technicians quickly find and implement the same solution, improving efficiency and reducing resolution time.
Google Gemini
upvoted 1 times
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Nate_A
5 months, 3 weeks ago