A technician is working at a client office site and the technician’s family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?
Antwort: B. Put the phone on silent
Erklärung: In einer professionellen Umgebung sollte der Techniker seine Aufmerksamkeit auf die Arbeit und den Kunden richten. Um Ablenkungen zu vermeiden, ist es am besten, das Telefon auf lautlos zu stellen, ohne die Kommunikation völlig zu ignorieren. So kann der Techniker später in einer Pause oder nach Abschluss der Arbeit auf die Nachrichten reagieren, ohne den Kunden oder die Arbeit zu stören.
B. Put the phone on silent.
While it's important to be responsive to family members, it's also important to prioritize work responsibilities. Putting the phone on silent allows the technician to focus on the task at hand without being distracted by calls and texts. Once the technician has completed their work or taken a short break, they can then address the family member's concerns.
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